Live chat is a platform that allows you to talk directly to your clients via your website. Live chat can be much better than other message applications such as email, phone support, instant messenger services and other communication platforms. Here are some of the advantages of using Boston live chat.
Traditionally, companies use phone support for customer and client outreach. It can be costly though when it comes down to person-per-hour costs and phone costs. For live chat, all you need to get started is a quality email provider. In fact, live chat customer service is 17-30% cheaper than a phone call. This is because live chat allows you to assist multiple people at once. On average, most live chat agents can handle three or more chats simultaneously.
Studies continue to show that live chat results in an increase in sales. Customers that use live chat are three times more likely to make purchases versus those who don’t. Live chat can also increase conversions by at least 20 percent. All these numbers mean one thing. Live chat is an effective tool for generating leads and making sales. Because live chat provides your visitors with instant access, your team has more opportunities to turn these people into paying customers.
Better Customer Service
Live chat has a higher satisfaction rate than both email and phone support. Customers feel more confident doing business with companies that make support easy, hassle-free and instantaneous. So much so that 90% of customers said the “Live Chat” button gives them confidence that they can get help if they need it.
Resolve Problems Faster
Instead of your visitors having to navigate the website, or the FAQs page, to try and resolve their problem, live chat can solve the problem faster. Live chat agents can provide links to help or even do a screen sharing to troubleshoot more complex issues. These are features that are unique to live chat and something that just can’t be done via phone support.
Expanded Market Reach
Chances are, like most businesses these days, your business does not have a lot of walk-in visitors or clients. In this day in age, people like doing business with companies that they have quick and easy access too, no matter where they are located. You need more than just a website though to successfully give your customers what they want. A live chat function allows your customers to contact you instantly and make inquiries or arrange purchases no matter where they are located.
Live chat analytics give you valuable insight into both your customers and your agents. With live chat, you have the ability to view all sorts of custom reports as well as the chat histories of all your agents.
Is Your Business Interested in Boston Live Chat?
Boston live chat not only allows you more a direct access to your client base, it will also make your business more successful overall. Contact us today to find out how we can assist you with your live chat needs.
With a degree in communication from the University of Central Florida, Dan has an extensive background in writing. Dan has written for many different types of entities including television news, newspapers and magazines, and real estate. He enjoys the creative freedom that comes with writing and being able to express his thoughts and ideas to a wide ranging audience.