These days, customer service tools are not one-size-fits-all. Different communication channel options offer different benefits to the company and to the customer. When it comes to more personalized, on-demand customer service, live chat and the phone are the most obvious options. They both allow personalized customer engagement and also allow for a customer to explain […]

More and more websites feature a little inviting widget in the corner or their screens. You can’t miss live chat. Customers are using live chat more than ever. And people aren’t just using live chat, they actually enjoy using it in comparison to other channels. It makes sense when you consider the benefits of live […]

At a first glance, Live Chat in Atlanta seems like a really handy tool that can support routine customer service tasks. However, many businesses still have yet to unlock the potential of live chat. We’re talking about your proactive approach. Generally, there are two types of customer support: reactive and proactive. What exactly does that […]

You don’t need a master’s degree in marketing to know that quality customer service is important to the success of your business. If you can provide a worthwhile and memorable experience for your existing customers, they will become your most vocal advocates. One way to build rapport with customers is to start using a service […]

Live chat in Los Angeles is getting bigger and bigger as more and more businesses are adopting the tool to stay competitive within their respective industries. Consequently, customers have come to expect it from the sites they visit. If you have decided to employ live chat as part of your online marketing strategy, keep the […]

Live chat is the “it” element in the world of online businesses. Making communication so much easier and lead generation more convenient for website visitors and businesses, live chat is quickly becoming a must-have. So, does your business need live chat in Detroit? Absolutely. Read to learn more: Increase Communication While it is not the […]

If you are unfamiliar with live chat, it’s a tool that makes it possible for you to talk directly to your clients and customers through your website.  Live chat is a more effective way to communicate with your customers in comparison to other forms of communication. You may be unaware of the many benefits live […]

If you haven’t heard of live chat in West Palm Beach, it’s time to listen up. During the day and after hours live chat can work to bring in quality leads online. This all starts with some simple communication. But, how does live chat work when you’re not on the computer? Keep reading to learn […]

Live chat in Fort Lauderdale should be treated as a friendly conversation. However, at the root of this form of lead generation is customer service. So, there are certain phrases that will work to generate leads and some that will absolutely kill that potential. So, here are four phrases you should avoid altogether – no […]

What’s the quickest way to capture, qualify, and convert more leads? Add live chat to your website! Live chat in Jacksonville allows your business to contact your customers throughout the buying process. Whether they are in the early stages of the buying cycle or ready to make your decision, you are there to answer their […]