Live chat allows consumers to ask questions directly and receive a quick response. More and more companies of all sizes are integrating live chat into their websites to help their customers and convert website viewers into clients. Although live chat is great for increasing customer satisfaction, businesses ultimately need this tool to create leads. Consider these techniques for boosting conversion rates from a Chicago Live Chat Company.
Utilize the Chat Box
Capturing a lead can begin even before the chat begins online. With most live chat software, you can create requirements on the chat box directly. These can include the chatters name, phone number, and email. In this way, you will always have an archive of all of the chatters and their contact information. Use this as a list of leads to boost your conversion.
Create a Process
One of the best things about live chat is that it can be quick and efficient. This can be an advantage when trying to boost conversion rates. To maximize the efficiency of live chat, create a seamless process. First, create a friendly greeting that automatically pops up when the chatter opens the window. Next, create canned responses to commonly asked questions. In this way, your support team can quickly address an issue they have dealt with before. Finally, have a process for archiving the chats.
Train Your Team
Even though you are online, customer service is essential while using live chat. Train your team on how to deliver personality and service to chatters. Often times, chatters may feel like they are talking to a robot. Have your team take a friendly approach when chatting, and make the experience feel personal for the best results.
Finding a Chicago Live Chat Company
Boosting conversion rates is essential to growing your business. To assist you in this process, contact Digital Lead Resource, a Chicago Live Chat Company. Our live chat experts have proven results that continue to assist in growing businesses of all industries.