In the digital age, consumers want service and assistance almost instantly. To address this need, businesses in all industries are turning to live chat on their websites. If your business is looking to increase customer satisfaction and conversion, you may need a Detroit Live Chat Company.
Live Chat Guides the Customer to Purchase
When a customer is greeted with a live chat agent, it opens up the opportunity for the customer to ask questions immediately. This is the first step on the pathway to purchase. In fact, almost 50% of consumers report that having an agent available to answer questions while they are shopping is one of the most important features a company can offer. Additionally, live chat results in the highest level of customer satisfaction, when compared to other support options.
Customers Love It
One of the main reasons why your business needs live chat is because customers love it. In one study, 51% of consumers use live chat because it allows them to multitask. Additionally, 21% of these consumers shop online while using live chat. When chatting online with an agent, customers can multitask and get more done. Additionally, they do not have to wait in line on the phone, saving them valuable time. This creates both customer satisfaction and loyalty.
Live Chat is Cost Effective
Implementing live chat on your business’s website shows results for your bottom line. Many large companies, such as Wells Fargo, use live chat because it increases sales. At the same time, it cuts down on costs. Once implemented on your website, live chat eliminates the amount of time needed to answer questions from customers, and the amount of equipment necessary.
Get Results from a Detroit Live Chat Company
Live chat is the most effective when you have trained and experienced agents assisting website visitors. For a Detroit live chat company, contact Digital Resource. With a great team, your business will see results in sales and increased customer satisfaction.