Online reviews of your business carry quite the sales potential. Our professional Fort Lauderdale local SEO company knows that they are a significant signal for Google in terms of your search rankings. Moreover, reviews reassure your customers that they are making the right purchase decision when researching your services and products.
When it comes to collecting great reviews, you want to encourage your customers to post a review on Google Reviews. Accumulating your reviews here will allow your success with existing customers to be tied to your success online with potential customers.
How Should I Deal with Negative Google Reviews?
When encountering a negative review of your business, the most important thing is to act quickly. As soon as you’re aware of the review, take action in addressing it.
Start off by admitting any mistakes that may have been made on your part in a reply. However, make sure to also highlight your company’s strengths. You should also call attention to any inaccuracies that may exist in the negative review. While conducting your response, remember to write like a human and not a business entity.
If there is a good reason for the review, be willing to make amends and strive to do better next time. After responding to a negative review, try to take it offline to find a resolution.
Do You Need a Fort Lauderdale Local SEO Company?
Digital Resource is an online marketing agency that can assist you in growing your business. With our SEO strategies, we can build your online presence and increase your customer base. For information on our wide array of digital marketing services, contact us today!
Tayler is a graduate from Florida Atlantic University where she studied multimedia journalism, English, and psychology. She brings extensive writing knowledge to our team and over ten years of customer service experience. Tayler is ready to provide businesses with quality content that helps to build consumer satisfaction and rapport.