There is no doubt that live chat is helping businesses in every industry create more leads. Medical services, retail, and even airline companies all allow consumers to chat with a representative in real time. Customers love this opportunity to save time and get their questions answered. In addition, your business is saving both time and money by using a Jacksonville live chat company. However, consumers become intimidated when they feel they are talking to a robot. Check out these guidelines to deliver more personality on live chat. Your consumers will receive a personal touch that will create brand loyalty in the long run.
Be Friendly and Polite
Although the conversation is digital, treat the live chat like it is a face-to-face interaction. First, great the customer and offer assistance. Be prompt and timely in your response. Ask questions to get to the root of the chatter’s problem or question. In this way, the customer will feel that they are receiving personal and helpful assistance.
Deliver Personal Responses
Every consumer wants to know that they are important. To cater to this, deliver personal responses. Be specific to the information the customer is giving you. Sometimes it may be appropriate to use canned responses. However, avoid sounding robotic and try to deliver more personality.
Often times customers use live chat to solve problems they are having with a product or service. This could be very specific and possibly out of your comfort zone. If you are not the right person to answer the question, be honest with your customer. Let them know that you need more time to answer their question, or have another specialist reach out to them later.
The Best Service from a Jacksonville Live Chat Company
Delivering personality on live chat does not mean wasting time while engaging with customers. Contact Digital Resource, a Jacksonville Live Chat Company, for the best live chat agents.Our live chat experts can successfully engage with your customers and deliver you quality leads to grow your business.