It is essential that you are taking advantage of everything live chat has to offer. It is an efficient and convenient way for users to interact with your company directly. This is the preferred method of communication because of the level of attention and instant messaging features. Keep reading for more information about how you can dominate live chat companies!
Use These Tips:
1. Use a Real Photo
In the first place, always use a real photo for each live chat agent’s thumbnail. This is a subliminal persuasion technique because it helps people relate to other people. In fact, it immediately builds trust between agents and prospective customers. Although, you should try to stray away from stock photos because it makes users feel detached.
Moreover, try to establish dominance from the get-go. Do not be pushy or use too many sales techniques that comes off as unappealing. Instead, establish dominance by showcasing good product knowledge. This way, you can actually produce sales through service—good, informative service in fact.
3. “Yes, Yes” Train
Furthermore, it is more likely that you can persuade a customer to buy your service via the “yes” train. For example, ask a series of questions that the user can only say “yes” to. It is crucial that you are using this technique in being persuasive. It subliminally gets customers to answer “yes” to almost anything, once you’ve got them started. Plus, it doesn’t hurt to implement this technique as soon as possible!
Are You Looking for the Best Live Chat Companies?
Last but not least, live chat is an essential part of how you communicate with your customers. Being persuasive adds to your company’s overall expertise that translates as actions to customers. Contact us today to learn about our FREE website evaluation!
Tapkannia is a graduate of Florida International University with a B.A. in Political Science and a minor in International Relations. She enjoys being a part of a team working on media and digital marketing strategies. She finds solace in the written word and producing quality content.