Most websites provide customers with a passive sales environment. Customers come to your site and then go as they please. And without intervention, they regularly do leave. Live chat presents an opportunity for websites to interact with customers in a targeted, meaningful way. A good live chat tool is the equivalent of having a sales clerk in your brick and mortar store. It’s a customer-centric channel that shows you’re willing to help when asked. Or if you’d like to push for sales you can setup proactive engagement to message live chat.
With live chat, every interaction your customer has with your business becomes part of your support process. Site visits, purchases, shipping history, plus events from your own product, app, or service. So there’s no need to ask additional questions – the information your team needs to respond quickly and personally is right at their fingertips. With all relevant customer journey context gathered in one place, your team can start natural conversations that provide your customers with really useful information when they need it most. Especially if you target customers browsing help pages and FAQs.
Live Chat in Boca Raton
If you need live chat services or are interested in other digital marketing services, don’t hesitate to call Digital Resource. We are here to help you transform your online presence.