As a small business owner, providing a high level of customer service is always a top priority for you. One way to do so, while also benefitting your business in other ways, is through live chat in Jupiter. Aside from it being something customers enjoy; live chat could legitimately transform how potential customers interact with you.
What Live Chat Can Do for You:
Improves General Customer Service
People love feeling like their voice is heard and their concerns are being addressed. Live chat enables your business to provide that kind of service but in a highly convenient way for both the customer and you. A lot of people do not like picking up the phone while others want the immediate response that they can’t get from email. This is something that live chat can offer that large section of potential customers.
Frees Up Employees from Answering the Phone
The biggest reason why live chat first caught fire for business owners is that it allows a small number of employees handle a large volume of customer questions. One person can be in several chats at one time, thus handling a large number of potential customers. If you were to handle the same level of people but over the phone, you’d need to employ a person to handle every single line. Given that phone calls require one-on-one attention, live chat is a more efficient and cost-effective way to give a high level of customer service.
Encourages People to Stay on Your Website Longer
While the purpose of live chat is to offer customer service to a previously underserved area, one positive side effect from it is makes people stay on your website for longer. As people wait for you to engage them in the chat, they are on your website. As they reply and wait for your responses, they are still on your website. Not only does this encourage them to explore your domain and possibly buy something but also click on advertisements and improve the average time spent on your page.
Looking for Live Chat in Jupiter?
Have you been looking to add live chat in Jupiter to your business? If so, contact us today. Digital Resource is here to assist you with all of your digital marketing needs.
Nicholas graduated from the University of New England in 2017 with a BA in Business Administration. He is passionate about basketball and Game of Thrones. When he isn't working, he is trying to find the best place to eat in the area.