Live chat has become a great way for businesses to provide excellent customer service, and generate more leads. Giving customers the ability to answer questions and get help quickly builds a bond and sense of loyalty between the client and your business. Are you still not convinced about the power of live chat? Check out these twelve surprising statistics about live chat in Nashville to help your business build a stronger bond with current and potential clients.
12 Live Chat Statistics
44% of online consumers say that having questions answered by a person in real-time during an online purchase is one of the most important features of a website.
51% of customers prefer live chat for the purpose of multitasking.
21% of customers prefer live chat so they can shop and browse at the same time.
51% of consumers say a business needs to available 24 hours a day, 7 days a week.
92% of customers report feeling satisfied when they use a live chat feature.
83 % of customers needed live support in assisting them while making an online purchase.
Overall, 90% of customers find live chat helpful.
Contrary to popular belief, live chat is cost effective.
It’s clear that there is huge potential to grow your business with live chat. At such a low cost, and such promising results, why not give live chat a try on your business’ website? Contact Digital Resource to walk you through the live chat process.Our experts can tell you the in’s and out’s of live chat in Nashville to assist your business in keeping customers satisfied and capturing new leads.