In the internet age, people and prospective customers have never been more connected to the web. Smartphones, free Wi-Fi, and a shift to the digital mediums have been the norm over the past five to ten years. As the internet has grown, so has ways to use it for business. One way to do so is through live chat in North Palm Beach.
Things to Remember About Live Chat
Improved Customer Service
One of the most obvious benefits of using live chat is that it improves your customer service. Customer service has always been an important aspect but even more so now that customers can review you online for all to see. Using live chat for your site lets customers ask questions in an easy, efficient way that lets your employees stay off the phones and helping customers in the store.
It is Cost-Effective
It may come as a surprise but live chat is one of the most cost-effective ways to handle customer service. You see this school of thought play out across many industries, many different businesses turn to digital options to cut down on costs. Hotels push people to book online by offering reduced rates because then the hotel doesn’t have to fully staff a reservations department to answer phones. You can apply this to your business too. While you still need a person on the other end of the live chat to reply, you can have one person operating in many different chats at once.
The biggest benefit of live chat is that it truly does increase sales. Think about the times that you have tried a live chat on a website. As you wait for someone to answer your question, you browse the site and possibly look at more products. You get your questions answered, have a positive experience, and you are more likely to complete the sale. Even if the person does not complete a sale on your site, they spent considerably more time on the site than they would have without the live chat.
Need Help with Live Chat in North Palm Beach?
Setting up a live chat in North Palm Beach can be both time consuming and confusing for small business owners. If you need some assistance, contact us today. Digital Resource is your destination for everything to do with digital marketing.
Nicholas graduated from the University of New England in 2017 with a BA in Business Administration. He is passionate about basketball and Game of Thrones. When he isn't working, he is trying to find the best place to eat in the area.
Facebook is the most popular social media channel for digital marketers producing content Instagram provides the second-highest ROI for marketing efforts Increasing brand exposure is the most commonly cited benefit of social media marketing Cultivating a social media presence for your business can seem like throwing wet spaghetti against the wall – trying to see […]
15% is the average email open rate The average person takes 3 to 4 seconds to decide whether they will open an email 70% of people read their emails on a mobile device Remember the boy who cried wolf? That story where a kid got bored of watching over sheep, so he ran around claiming […]
34% of people who left reviews in 2019 wrote 2-3 reviews for local business 85% of consumers are willing to leave reviews 60% have written reviews for positive experiences, while just 25% have written reviews for negative experiences Now more than ever, people are using the internet to find what they need. Word of mouth […]
29% of webpages contain duplicate content 65% of search engine users click on one of the top five suggestions in a result page Most duplicate content isn’t created intentionally Duplicate content is the bane of a web developer’s existence. Having the same content across several webpages can harm your website’s credibility, the user’s experience, and […]
54% of people use social media to research new products 5 billion social media users are active daily 73% of digital marketing experts believe social media marketing is effective for businesses Social media is one of the best tools today for cultivating brand awareness. You can get more views on your website and other digital […]
81% of businesses use video as a marketing tool — up from 63% over the last year 6 out of 10 people would rather watch online videos than television The number of people watching video on mobile devices rises by 100% every year The digital marketing landscape of content creation is taking cues from social […]
13% of employers in the U.S. use personality tests 40% of Fortune 100 companies use some kind of psychological testing in their employment strategy Personality testing accrues a $500 million industry, $20 million alone for the Meyers-Briggs test Personality tests. Buzzfeed churns them out like Millennials used to update a Twitter status (still, there’s no […]
On average, 28% of marketing technology budgets go towards a CMS 55% of marketers say blogging is a top inbound marketing priority Over 75% of internet users say they read blogs daily Have you ever wondered how non-web developer, bloggers make it looks so easy that a caveman can do it? It all comes down […]
Facebook holds over 2.38 billion users globally, and 1.56 billion of those users log in every day 94% of revenue from Facebook ads is from mobile devices Facebook is the #1 social media platform used for marketing, and earns the highest return on investment (ROI) How many people can your business actually reach on Facebook? […]
WEST PALM BEACH, April 6, 2020 – Financial Times, a global business publication, has ranked Digital Resource at the 70th fastest-growing company in the Americas. The inaugural list recognizes companies in the Western hemisphere that have shown tremendous innovation, creativity, and revenue growth between 2015 and 2018. With a 1,399.7% three-year growth rate, the West […]