If you are unfamiliar with live chat, it’s a tool that makes it possible for you to talk directly to your clients and customers through your website. Live chat is a more effective way to communicate with your customers in comparison to other forms of communication. You may be unaware of the many benefits live chat can bring to your website and business. Below are just a few reasons why Live chat in Orlando is crucial to the success of your online presence.
Traditionally, companies use phone or email to communicate with their customers. However, Live chat doesn’t cost much more than an email provider and happens to be significantly more affordable then phone support. In fact, research shows that Live chat support is 17-30% cheaper than a phone call.
Improved Customer Service
Consumers feel more comfortable doing business with a company that is accessible and easy to communicate with. Which is exactly what makes live chat so valuable. In fact, 90% of customers said the seeing a live chat button on a website gives them confidence that they can get help if they need it. Ultimately, live chat improves the level of customer service for your business.
Research shows, that customers that engage with a live chat service are three times more likely to make a purchase. Also, Live chat can increase your conversion by at least 20 percent. Live chat is clearly an effective strategy. Because live chat gives you customer immediate access to your staff and sales team, there’s more opportunity to make a sale or gain a new customer.
Live Chat in Orlando
live chat in Orlando not only allows you more a direct access to your client base, it will also make your business more successful overall. Now that you are aware of the many benefits of live chat, Contact ustoday to find out how we can assist you with your live chat needs.