Live chat in Tampa is the new must-have thing that businesses should implement on their websites. The real-time support and personalized connection with prospecting customers when visiting your site are becoming a business standard. So, do you currently have a live chat on your website? If not, read more about why this service will outsmart your local competitors.
Lasting Impacts of Live Chat in Tampa and Customer Experience
Now that the internet has endless social platforms for customers to leave reviews, overall customer satisfaction is imperative, especially for small businesses. Over 89% of companies compete primarily by customer experience.
The customer’s voice matters more now than ever, and businesses must rely on these positive encounters for higher rates of return. The quality of interactions that a customer has with a company’s brand, products or services will ultimately lead to purchase. Introducing live chat will only supplement these efforts and show that a company values the customer from the very first interaction.
Speed and Dependability Matters
The worst type of service you can provide customers is slow service. With live chat, initiating conversations is instant, and 60% of customers dislike waiting on hold for even one minute.
For a customer to depend on your service or product, customer service must be obtained at the highest level possible. If a customer visits your website and live chat instantly connects to address questions or problems, then a loyal customer will appreciate this by wanting more interactions with your business.
Even though many products and services are sold or purchased online, customers will often email or call before making a decision. With how live chat has expanded in numerous markets, 49% of customers prefer to ask their questions via live chat due to the instantaneity.
If someone has a question while shopping online, they want it answered while online as well. It’s one of the best possible customer experiences a business can provide and soon enough, will become mandatory.
If your business wants to take the next step in becoming a significant competitor, then live chat is the solution. Companies are implementing live chat availability at record speed when trying to understand consumer preferences. A customer’s experience should be a riority at all times and eventually pays for itself with live chat accessibility.
Even though Live Chat is particularly popular amongst younger demographics, on average 56% of Americans between the ages of 18 to 34 prefer live chat to the phone. However, this is growing in popularity for all ages which should encourage your Tampa business to utilize the benefits of live chat on your company’s website.
Live chat in Tampa can be extraordinarily useful and powerful for any business in need to increase their brand awareness. Embrace the new change; you will not regret it! Not sure where to start? Contact Digital Resource today, and we will assist you on how to generate live chat conversations and leads.