Live Chat in West Palm Beach | How Does Live Chat Work After Hours?

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If you haven’t heard of live chat in West Palm Beach, it’s time to listen up. During the day and after hours live chat can work to bring in quality leads online. This all starts with some simple communication. But, how does live chat work when you’re not on the computer? Keep reading to learn more:

What Is Live Chat?

Live chat is a real-time website chat that allows for lead generation through business-to-consumer communication.

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Mobile Live Chat

If you are looking to maximize your live chat benefits, but sticking around in the office after hours is not for you, consider live chat for mobile. You can download live chat on your tablets and smartphones, meaning live chat is in your pocket at all times. You could designate someone to be an agent even when they are not in the office.

Tickets

Tickets are how live chat truly works after hours. Rather than chatting with a live chat agent in real time, they are able to leave their information. It collects all the typical information live chat does. Then, they are able to input their name, phone number, and email address – all in addition to their inquiry or concern. Agents are then able to address tickets when they come in the next day. This can simply involve passing along contact information or prompt the chatter for more information. If the follow-up message is not replied to in three days, live chat will send a second email as a reminder.

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Follow Up

Live chat agents should follow up with tickets the same exact way they would with a real-time chat. This means he or she should send the information via email and confirm it was received with a quick phone call.

Are You Looking to Invest in Live Chat in West Palm Beach?

A quick investment with an even quicker return. Live chat in West Palm Beach is changing the way businesses generate leads online. So, contact us today to learn more about how we can optimize your internet marketing strategy.

Emily is a graduate from Florida Atlantic University where she studied English and communication. With a background in journalism, she is passionate about writing engaging and informative articles, and has a love for local businesses. Emily strives to assist businesses in building their brand identities and communities through quality, digital content.

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