It is important that you are getting the highest number of company-customer interaction as possible. This promotes visibility as well as transparency between your customers. Live chats are an effective means of connecting to your audience directly on your website. Read more to learn about tips when handling different customers online!
Types of Customers:
1. Angry Customers
First things first, an angry customer has an issue with your company and needs a solution—now. It is important to maintain a calm demeanor and language throughout the chat. Clearly state what the customer needs to do in a quick amount of time.
Most importantly, you need to tell the customer that you have a plan in place and how they can go about it. This customer needs information that is direct and provides a valid solution to the issue at hand.
2. Confused Customers
Moreover, confused visitors will have many questions for live chat agents. At first, introduce the company and what it is exactly you do. Pointing the customer in the right direction can help generate leads because chances are, they want more information about the company.
3. Foreign Customers
In addition, you may get in touch with customers who speak multiple languages. We recommend keeping the conversation short and simple. If it is a language that agents do not know, take advantage of Google Translate. This feature can translate the main idea of what the visitor is trying to communicate through live chat.
Are You Looking for Effective Live Chats?
All in all, we know the importance of an enabled live chat feature on your website. That’s why we place emphasis on effectively handling challenging customers. We are your experts for everything digital! Contact us today for a FREE website evaluation!
Tapkannia is a graduate of Florida International University with a B.A. in Political Science and a minor in International Relations. She enjoys being a part of a team working on media and digital marketing strategies. She finds solace in the written word and producing quality content.