Your live chat is a system put in place to bring in new leads. But, how can you expect to do that when you don’t have a welcoming message in place? Your live chat greeting is most likely the first interaction a user and potential customer will have with your company when you start working with a Los Angeles live chat company. Here is how to start formulating a proper greeting:
Start with Hello
You want to be inviting! Start with the most basic manners and use a simple hello or hi. You can be more relaxed in your pre-written messages because you want the user to be aware that it’s not a robot on the other side.
Consider the Placement
Where is your live chat going to be? Is it only going to be on your homepage? Or, will it be on every single page? If you’re targeting a particular service, you can tailor your message to that. However, if it’s going to live on every page – home, services, about, contact, etc. – you should keep it extremely general.
Think of Your Industry
If you’re in the medical industry, you may want to ask if they want to make an appointment. If you sell a product, ask about the details of their search. This will prompt the user to start sharing information right away and will speed up the lead generation process.
Keep it Simple
Don’t go overboard. Keeping it simple and sweet starts a conversation and then allows your live chat agent to take over. Your greeting most definitely should not be longer than three lines.
Follow Up Properly
After the initial greeting, it is up to the agent to follow up properly. So, don’t be afraid to start asking questions, guiding the conversation and prompting the information you need for them to qualify as a lead. That includes the full name, number, email, and inquiry.
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Emily is a graduate from Florida Atlantic University where she studied English and communication. With a background in journalism, she is passionate about writing engaging and informative articles, and has a love for local businesses. Emily strives to assist businesses in building their brand identities and communities through quality, digital content.
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