More and more websites feature a little inviting widget in the corner or their screens. You can’t miss live chat. Customers are using live chat more than ever. And people aren’t just using live chat, they actually enjoy using it in comparison to other channels. It makes sense when you consider the benefits of live chat. The ease of contact combined with lightning fast resolution times mean drastically reduced customer effort. Live chat is a great technology to get ahead in terms of customer engagement. By not implementing live chat on your website, you’re missing out on a ton of great benefits. Allow our Orlando live chat company to fill you in on how delivering the best support to your customers can be beneficial to your business.
Added convenience is what helps build strong relationships with customers. Since the availability of assistance and the speed at which this help is delivered are often the two reasons people say they had an enjoyable experience with a company. By communicating with customers right from the product page on your website, your business is more likely to address their concerns. Therefore, their confidence will be impacted since they know there is always going to be someone that can answer their questions.
Live chat services are relatively an inexpensive service. Especially considering how quickly it pays for itself with increased conversions once customers know it’s an option. Many of the customers are receiving great advice and insights. Correspondingly, it is cost efficient because it generally increases the average order value of customer purchases
Develop Relationships with Customers
Customer retention is crucial for any long-term growth for your business. Return customers tend to spend more and refer friends and family members. Using a live chat program can allow you to sustain these long-term relationships because it proves to your customer that you truly care about their input and happiness. Customers are able to be more influential than ever. That’s why it’s so important to involve them in the process with tools like live chat. Our Orlando live chat company has found that when a customer feels like their voice is heard, they’ll have a stronger connection to your business.
Stand Out from Your Competitors
Because you’re able to focus on the needs of your customers and the experience they are having, you can make an impression on them. That’s an impression that your competitor is not making because they don’t utilize a live chat program. Live chat is one method of enchanting a customer by delivering as much value to their experience with your business. Take the opportunity to dominate your industry before your competition begins a live chat service.
Build Customer Loyalty with a Professional Orlando Live Chat Company
Now that you are aware of some of the benefits that live chat can give your business, it’s time to contact a professional Orlando live chat company. Digital Resource is available to figure out which live chat service you should add to your website. With proven results, our live chat experts can keep your customers satisfied. Contact us today!
Facebook is the most popular social media channel for digital marketers producing content Instagram provides the second-highest ROI for marketing efforts Increasing brand exposure is the most commonly cited benefit of social media marketing Cultivating a social media presence for your business can seem like throwing wet spaghetti against the wall – trying to see […]
15% is the average email open rate The average person takes 3 to 4 seconds to decide whether they will open an email 70% of people read their emails on a mobile device Remember the boy who cried wolf? That story where a kid got bored of watching over sheep, so he ran around claiming […]
34% of people who left reviews in 2019 wrote 2-3 reviews for local business 85% of consumers are willing to leave reviews 60% have written reviews for positive experiences, while just 25% have written reviews for negative experiences Now more than ever, people are using the internet to find what they need. Word of mouth […]
29% of webpages contain duplicate content 65% of search engine users click on one of the top five suggestions in a result page Most duplicate content isn’t created intentionally Duplicate content is the bane of a web developer’s existence. Having the same content across several webpages can harm your website’s credibility, the user’s experience, and […]
54% of people use social media to research new products 5 billion social media users are active daily 73% of digital marketing experts believe social media marketing is effective for businesses Social media is one of the best tools today for cultivating brand awareness. You can get more views on your website and other digital […]
81% of businesses use video as a marketing tool — up from 63% over the last year 6 out of 10 people would rather watch online videos than television The number of people watching video on mobile devices rises by 100% every year The digital marketing landscape of content creation is taking cues from social […]
13% of employers in the U.S. use personality tests 40% of Fortune 100 companies use some kind of psychological testing in their employment strategy Personality testing accrues a $500 million industry, $20 million alone for the Meyers-Briggs test Personality tests. Buzzfeed churns them out like Millennials used to update a Twitter status (still, there’s no […]
On average, 28% of marketing technology budgets go towards a CMS 55% of marketers say blogging is a top inbound marketing priority Over 75% of internet users say they read blogs daily Have you ever wondered how non-web developer, bloggers make it looks so easy that a caveman can do it? It all comes down […]
Facebook holds over 2.38 billion users globally, and 1.56 billion of those users log in every day 94% of revenue from Facebook ads is from mobile devices Facebook is the #1 social media platform used for marketing, and earns the highest return on investment (ROI) How many people can your business actually reach on Facebook? […]
WEST PALM BEACH, April 6, 2020 – Financial Times, a global business publication, has ranked Digital Resource at the 70th fastest-growing company in the Americas. The inaugural list recognizes companies in the Western hemisphere that have shown tremendous innovation, creativity, and revenue growth between 2015 and 2018. With a 1,399.7% three-year growth rate, the West […]