These days, customer service tools are not one-size-fits-all. Different communication channel options offer different benefits to the company and to the customer. When it comes to more personalized, on-demand customer service, live chat and the phone are the most obvious options. They both allow personalized customer engagement and also allow for a customer to explain […]

A live chat service enables companies to reach out to their online visitors and communicate directly with them in real time. With proper execution, there are many benefits to Miami live chat services. 38% customers that have used live chat on a business website say they’ve made purchases due to a chat session itself. 44% of online […]