These days, customer service tools are not one-size-fits-all. Different communication channel options offer different benefits to the company and to the customer. When it comes to more personalized, on-demand customer service, live chat and the phone are the most obvious options. They both allow personalized customer engagement and also allow for a customer to explain […]

You don’t need a master’s degree in marketing to know that quality customer service is important to the success of your business. If you can provide a worthwhile and memorable experience for your existing customers, they will become your most vocal advocates. One way to build rapport with customers is to start using a service […]

What’s the quickest way to capture, qualify, and convert more leads? Add live chat to your website! Live chat in Jacksonville allows your business to contact your customers throughout the buying process. Whether they are in the early stages of the buying cycle or ready to make your decision, you are there to answer their […]

Live chat in Tampa is the new must-have thing that businesses should implement on their websites. The real-time support and personalized connection with prospecting customers when visiting your site are becoming a business standard. So, do you currently have a live chat on your website? If not, read more about why this service will outsmart […]

When you receive a review on a social media page like Facebook, it is extremely important to respond. Don’t just let that social media marketing in Orlando review sit there! Your customer took the time to write the review, so you should return the favor and craft a response. Now, this may be absolutely terrifying to […]

Live chat is a platform that allows you to talk directly to your clients via your website. Live chat can be much better than other message applications such as email, phone support, instant messenger services and other communication platforms. Here are some of the advantages of using Boston live chat. Cost Effective Traditionally, companies use […]

Do you have a website? Then, you should be using Los Angeles live chat! Live chat is a wonderful tool that allows you to talk to customers while they are browsing your website. But, the power of live chat does not end there! Los Angeles Live Chat Gives a Great First Impression The first point […]

Your website is an extremely important tool for generating leads! Unleash its full potential by adding a New York City live chat feature. Statistics show that only about 2% of website visitors convert to an inquiry or sale. Let’s change that with live chat! What is New York City Live Chat? Live chat is a […]

Atlanta live chat plays an important role in lead generation for your business.  When someone visits your website, a live chat bar pops from the bottom of the page.  This chat screen allows your business to chat with visitors directly. Best Practices for Live Chat In the past, live chat was used solely as a support […]

The goal of online marketing is to turn viewers into customers. And, if you do it right, you end up with very happy leads. But, reputation management and internet business communication post-acquisition can be tricky. So, how exactly do you keep the lines of communication open? How can you get them to spread the word […]