These days, customer service tools are not one-size-fits-all. Different communication channel options offer different benefits to the company and to the customer. When it comes to more personalized, on-demand customer service, live chat and the phone are the most obvious options. They both allow personalized customer engagement and also allow for a customer to explain […]

Live chat is taking hold of business websites all over the internet and is having a profound impact on business sales. Sales and overall customer satisfaction are increasing for businesses who add live chat to their website. Live chat is a critical component to generating sales leads and has a high return on investment. Keep […]

Live chat is in the beginning stages of becoming a major staple in business models. Customers, now more than ever, are favoring online customer service over phone interaction, and businesses are noticing. As a result, many businesses are adding live chat support to give real-time answers to their customers.  Adding this feature to your website […]