Over the past few years, we have seen the internet age develop in a way we could have never imagined. With the overwhelming number of products and content available, consumers are becoming more creative in how they make decisions. Making an informed decision no longer only amounts to researching the product or service. Online reviews […]

It’s official, social media customer service is now a necessity for any business. It’s essential for your business to answer everything. This can range from responding to irritated customers to answering common questions about your business. Don’t believe us? Check out these statistics: 86% of consumers stop using a company because of a bad experience. […]